At Hollyoak we believe that the mark of a great boss is someone who isn’t afraid to get their hands dirty, and that couldn’t be more true when It comes to our bosses!
The week beginning the 24th of August was looking like a particularly daunting week at the practice due to staff sickness and holiday, leaving us down to two vets and very few administrative staff. As stressful as this seemed at the time we knew we were safe in the hands of our company directors; Vicky Gower and Alan Robinson.
As Vicky and I spoke on the phone about arranging cover and changing shift patterns, her immediate solution to the problem was for herself to cover reception and to get Alan back in the consulting room after hanging up his vet coat a good few years ago! Not only were we all blown away by their help but the whole team loved working along side them, so much so they’ve requested that we make this a more regular occurrence. (Hint hint! 😉 ). We love being an independent veterinary practice and are very blessed to have such a great team and close working relationship with our directors.
For Vicky and Alan this was also a fantastic opportunity for them to bond with some of our wonderful clients and be right in the heart of the day to day running of the practice, which they greatly enjoyed.
Did you visit us that week and have the pleasure of meeting our undercover bosses? What did you think about our service? We’d love to hear your feedback….
Ashlee Brame, Practice Administrator